ICTC Quality Assurance

At ICTC USA, we are committed to quality by focusing on our customers' needs and listening to their expectations. Being therefore customer-driven, it is our expectation that we deliver uncompromising manufacturing performance by delivering superior quality products with white glove service, on time, every time! ICTC USA was one of the first companies in our industry to become ISO 9002:1994 certified. ICTC USA is further dedicated to the development, implementation and continual improvement of its Quality Management System through self and customer audits, along with stringent reviews by UL-accredited auditors who conduct annual surveillance and triennial registration renewal assessments.

ICTC USA Service Highlights Include

• Uncompromising Integrity
• Industry Certifications such as UL and ISO
• Quality Management Systems
• On Time Delivery
• Test Development
• Product Quality Conformance
• Continuous Quality Training
• "Copy Exact" Testing & Inspection
• Environmentally conscience
• RoHS Compliant Assembly

For further information on our Quality Management System, please select the following:

» ISO Certification (PDF - 536KB)	» What is ISO (PDF - 138KB)
» Sample Quality Plan (PDF - 108KB)	» Quality Manual (PDF - 219KB)
» Quality Policy (PDF - 243KB)

In addition to being UL Listed, E231093, E231095 (Wiring Harnesses and Processed Wire, respectively), ICTC USA's Quality Management System is ISO 9001:2008 certified through accredited Third-party Registrar, UL DQS, Inc. ICTC USA's production and quality personnel have received certification in four critical manufacturing disciplines through the Wire Harness Manufacturer's Association

ICTC USA also maintains in-house, a Certified IPC Trainer, authorized by IPC to conduct J-STD-001 Application Specialist Training.

WHMA Certification Holders

We have included below our internal documentation on customer satisfaction, on-time delivery and product quality/conformance. These tools are used in our Quarterly Management Review Meetings to ensure a continuous commitment to improving our processes and the effectiveness of our quality management system. We will continue to update these statistics quarterly on the web.

WHMA® (Wire Harness Manufacturer's Association), publisher of IPC/WHMA-A-620, the only industry-consensus standard for Requirements and Acceptance for Cable and Wire Harness Assemblies, and observes strict adherence to IPC-A-610, Acceptability of Electronic Assemblies.

On-time Delivery Statistics
» 2007 (PDF - 36 KB)	» 2008 (PDF - 37 KB)
» 2009 (PDF - 36 KB)	» 2010 (PDF - 37 KB)
Product Quality Statistics
» 2007 (PDF - 53 KB)	» 2008 (PDF - 35 KB)
» 2009 (PDF - 48 KB)	» 2010 (PDF - 35.7 KB)